Policy Statement

Ordering Policy & Terms

These are the Ordering Terms for our store. By placing an order with us the Customer signifies having read and agreed to these terms.

Credit Card Charges

The Customer's billing statement will show charges from Ancient Wisdom for purchases placed at BibleBoxes.com. Charges are automatically processed through a real time gateway, via PayPal or Google, at the time the order is placed. This means that when the order is placed, the Customer is authorizing said card to be charged immediately.

By purchasing through BibleBoxes.com, the Customer signifies being the lawful account holder for the credit card, bank account or PayPal account being used to purchase these products. The Customer agrees to pay the amount of product cost and shipping to receive selected product. We take credit card fraud very seriously and actively work with enforcement officials to assist prosecution of individuals who perpetrate internet credit card fraud.

Credit Card Security, Processing Services & Info

We now utilize PayPal & Google Checkout to process Visa, MC, AmericanExpress, Discover, E-Check or PayPal. A PayPal account is not required to have PayPal process your credit card or e-check. We feel PayPal & Google Checkout have become the front-runner in fraud protection for both merchants & customers.

About CVV2 Coding. This is the 3 digit code on the back of the Visa/Mastercard/Discover card, or the 4 digit code on the front of the AmericanExpress card. These codes are unique and they are put on the card to use to verify the cardholder's physical possession of the card during internet and telephone transactions. Please enter this number in the applicable space when you go to the secure server. This is a security step which helps prevent the use of the card number should someone have gotten hold of it but does not physically have the card in hand.

Pay by Mail

Orders may be placed online with the option of paying by money order or personal check. Personal check payments are subject to a 10 day waiting period once we receive the check before your order is processed. If your check does not clear your order will be cancelled immediately.

International orders must be paid by travelers express or Lloyds of London cashier check, and must be payable in U.S. Dollars - do not send personal checks or non international. Postal Money Orders from Canada paid in U.S. Dollars will be accepted.

Cancellation Policy

Orders placed with us may be cancelled within 72 hours of the day they were placed by contacting us via email. Cancelled order will receive refund via the original gateway payment center in 7-10 days. After said 72 hours a fee will be assessed in the amount of 20%, as we will have secured physical supplies to build your item. A refund less the fee will be authorized and at our option refunded thru the original gateway or mailed to your billing address on file. Canellations after the 72 hour period may be considered, depending on the item or if it has been shipped already. Personalized and custom items simply cannot be cancelled past the legal 72 hour time frame.

We reserve the right to cancel an order if supplies have become unavailable or there is any question on legitimacy of your payment. In the event of an item becoming unavailable we will email & offer the option of choosing a different color/size/item.

Return Policy

We wish the Customer to be happy with your purchase. Products are made to look rustic, if you feel there is a defect please let us know. Returns are for exchange or store credit only. Our return policy is as follows:

• Request return authorization within 3 days of package delivery via email to SethAdams@awmarker.com. Please state the reason for return, your order #, name and address shipped to.
• Await our reply before returning item. Occasionally we can help you fix the problem without return.
• Only the specific, authorized item may be returned.
• Authorized returns must be received back within 10 days of the date of authorization. After 10 days our return authorization expires.
• All items returned must be insured, and should have tracking or delivery confirmation. This is for the customer's protection.
• Return shipping is the buyer's responsibility. The exception to this is if the return is due to our mistake, and then postage is credited then in the lesser of the amount it cost us to ship originally, or actual return postage. Credit is via store gift certificate only.
• Returns & exchanges are subject to a fee as follows:

• No Refund or Exchange for Personalized or Custom items.
• Returns: $15.00 or 20%, whichever is greater stocking fee against the product total reduced by any promotional discounts used. We will issue a store credit via Gift Certificate for future purchase and waive the restocking fee. Orders paid by Snail Mail refunded via store credit via Gift Certificate and will be mailed to the original billing address.
• Cash refunds at our option will be sent via PayPal or Google as used for purchase, and reflect the return fees above.
• Exchanges: Exchange for a different product may incur a 10% restocking fee, and new shipping charges will apply. Shipping for the exchanged for item & restocking fee if applicable must be paid prior to the exchange being shipped.

Repairs on Damaged Shipments: If an item has been damaged in shipping, contact us within 24 hours of receiving the package and we will have you return the item, and will repair or remake your item. When your shipment is received please keep all shipping materials as you may be requested to present them at the shippers for damage confirmation. We will file insurance on said shipment. Customer will pay to ship item with delivery confirmation. We will repair or replace the item, and ship it back to the original shipping address.

• Returns of products utilizing promotional/discount shipping will be assessed the greater of discount shipping/actual shipping before restocking fee is assessed.
• Returned items must be in new condition, ie. their bag, box, etc must be whole and intact, no alterations, packaged items must be unopened & any return/exchange must be in resell condition otherwise the return will be refused. this does not apply to damaged shipment returns.
• Please initiate return request via our contact form. The following are required to process a return request:
• Customer's full name
• customer's phone number
• email address to reply to
• Order Number
• Item that return is requested for
• Reason for request
• Despite wanting the Customer to be happy with a purchase, there are items we simply cannot & do not accept returns on. All Sales Are Final outside of documented shipping damage on:
• clearance items
• one of a kind items
• opened electronic items
• personalized items
• special ordered items
• custom sized or designed items
• quantities of more than 1 of an item - if you need multiple items, but aren't sure of a particular item then only order 1 of it to begin with so that you can be certain of your desire of a larger future purchase.

Please note that:

• · We do not authorize returns by phone. Please see above for instruction on utilizing the Contact Us form to initiate a return request.
• · We do not send products out 'on approval'.
• · Imperfections in natural materials are not valid reasons for return request unless the flaw creates a structural defect & prevents normal use of the item.
• · Items needed by a specific date which is not conveyed to us BEFORE an order is placed -"before" does not mean "at checkout" - it means email us first & ask us to verify that meeting said date is possible, are not returnable for our failing to have met the date. If something is needed by a specific date please ask first, we can advise if & then convey options about how a date can be met.
• · Do not ship items back to us without authorization. A note accompanying an unauthorized return, or an email telling us it's being returned does not constitute authorization. Items sent back without authorization (per above) will result in the return being refused.

Attention parents

Since our sales are made online and credit card authorization is electronic, we have no way of knowing the age of the purchaser. Merchandise that has been purchased without the approval of his/her parents by a minor using his own credit card, or his/her parent's credit card are subject to our Return Policy. We feel that if the Customer feels that their child is responsible enough for a credit card of their own, or to have one of the Customer's cards, even if for 'emergency purposes' that the purchases said child makes to said card falls under the same return guidelines as everyone else.

Availability of Products

All products are built to order. Items will take from 3-8 weeks depending on the item and size. We rarely have in-stock items. Custom or quantity orders may take up to 12 weeks. I am a lone crafter and as such your order may be behind several others. Rest assured it will be started on as soon as possible. If you have need of the item(s) by a certain time, please contact us before you place your order to verify our ability to get the item to you before your need by date, as elaborated on in the above return section of our policy.

Please always include a valid email address or phone number so we can advise of any delays. If you have questions about the status of an order, please email us at our contact email address and cite the order #, items and the name ordered under.

If you wish to allow us to make substitutions please note that in the comments section - at checkout - along with any preference or personalization information. We will try to abide by these wishes when substitution is possible.

Pricing & Order Acceptance

We make every effort to keep our pricing current and correct. In the case of incorrectly marked items, we reserve the right to correct prices on our pages. Prices are subject to change without notice. We both raise & lower prices in response to market conditions.

We reserve the right to, at any time after receipt of an order & without prior notice to the Customer, accept or decline the order.

Rush Service

Whether we can offer Rush Service on a particular order depends on the item ordered, when it is needed by, and if payment for Rush Service is received in time to accommodate the request.

Fees: Handcrafted items that are required via Rush Service will carry a 30% extra handling fee to be paid before rush treatment. In addition, express shipping fees may also be incurred if the Customer wishes said order shipped via expedited shipping using the Customer's own FedEx shipper number as outlined in the Express Shipping notice. Please note that some handcrafted items cannot be rushed. Please email us through the contact form to ask about Rush Service on the order prior to placing your order. If you request express shipping and do not have a shippers account, we will quote you the shipping charge and ask you to follow the instructions below for Rush fees.

Note: If the Customer chooses not to email us, and instead makes a note in the Comments section at checkout that an order is needed by a specific date without checking with us first, the request will probably not be honored. We must be asked prior to your order!

Rush fees including any expedited shipping must be paid via a PayPal transaction initiated by the Customer to bibleboxsales@awmarker.com with a comment entered into the payment notes that this payment is for Authorized Rush treatment of an Order so that this charge cannot be disputed at a later date. If you do not already have a PayPal account an additional charge of $5 will be charged to invoice you this express amount.

If you know someone's birthday is 6 weeks away, order now! Don't wait till next week and take the chance of discovering that the particular item you want to get them is unavailable to ship until the day after you wanted to give it to them. Telling us after your order is placed that you need it by a certain date is unacceptable....if you're on a deadline we need to know upfront. This way we can let you know if an item is able to be completed by your requested date, so that you can select something else perhaps, or choose to order & let your recipient know something special is coming for them a little late.

Shipping Policy

Shipping Rates

Shipping rates via ground service are shown at checkout, prior to completing the sale - for both domestic & international orders. We will ship the order via the method chosen during checkout. International orders may incur additional shipping charges before the order ships -see Shipping-International section. The Customer will be notified if any added charge pertains to the order -it doesn't pertain to the vast majority of orders, just enough that we have to mention it. Adjustments necessary to ensure shipping and handling charges are accurately calculated and invoiced to the payment method used for the original order and must be paid prior to our shipping of the order. If these charges go unpaid we will attempt to contact you by email to inform you of the additional charges and request your intent.

Shipping - All International
Please choose the country actually resided in so that shipping charges can be properly calculated.
We only ship USPS for orders shipped outside of the United States. Even if you choose FedEx on the order. Any other shipping methods must be discussed prior to your placing your order, please email us using our contact email.
If the Customer has questions about a package, after it has been shipped, please contact the local branch of the post office. Most times when customers feel it's taking too long for delivery, a package is waiting to be picked up. Whether a notice has been received to claim your parcel or not, checking with the local postal branch office is always the best first choice.
Depending on the mail class chosen during checkout, packages are supposed to be delivered in 5-20 business days; however, it may take up to 8 weeks for international shipments to reach their destination. We highly recommend checking with the postal service & customs department of the recipient country if it is felt that delivery is taking too long. Delayed packages have been known to be in customs awaiting claim by the recipient & customs is not always good about notifying the end customer. We have NO control over transit time. Additional duty, customs tax, and/or other fees charged by the customer's government to receive a package is the sole responsibility of the customer.

Priority International

• Insurance is provided on Priority International packages.
• Customs # is provided for Priority International shipments.
• Priority International packages typically take 5-20 days in transit, though can take 4-5 weeks.
• By asking us to ship outside of the U.S. the customer agrees to accept full responsibility, and agree not to hold us liable -in any way- for packages which experience delivery problems, delays, pilferage, are held by customs for any reason, or which the Customer is charged additional fees &/or duty tax on by the government to receive.
• First Class International is only available for items weighing less than 4 # and therefore is not an option in the shipping choices. If you wish to order an item with weight less than 4 pounds we would be happy to take your order via email and invoice you. Please include the product, description, special instructions, your full name and ship to address, and your email that your invoice will be sent to. The invoice will come to you via service@paypal.com -you must put this in your email address book to avoid missing the email. Payment can be made using credit/debt card or paypal account.

By selecting First-Class International mail class during checkout of the order with us you acknowledge this, package is not insured, you accept full responsibility, and agree not to hold us liable -in any way- for packages sent outside the U.S. via First-Class International mail which experience delivery problems, delays, pilferage, are damaged, are held by customs for any reason, or which the Customer is charged additional fees &/or duty tax on by your government to receive.

Shipping - Lower 48 United States

We currently utilize FedEx Home Delivery, USPS Priority, USPS Parcel Post, depending on the package contents.

Insured Ground Shipping

• Orders choosing FedEx are insured.
• Insured orders shipped via FedEx have tracking numbers, which are emailed to you by FedEx, if you accept email from fedex.com.
• Signature service is not used as a matter of course, though require signature on high value packages. Signature service is paid for by us in these situations.
• If you wish to purchase signature service for your package that we would not normally ask for signature on, then contact us prior to placing your order & we can instruct you on the additional charges that you will incur.
• Insured orders shipped via USPS have delivery confirmation numbers - these are not tracking numbers!
• Insured orders sustaining damage or loss must be reported within 3 days of package delivery. We will file the claim. All packaging and contents must be retained by the customer until investigation by the delivery company is completed. Customers must comply with any documentation asked for by either AWMarker Inc, Ancient Wisdom, or the delivery company.

Uninsured Ground Shipping

• Small items may be shipped uninsured via USPS. If items are damaged or lost we will replace them providing the delivery confirmation indicates no delivery was made.
• Uninsured orders have delivery confirmation numbers - these are not tracking numbers! Shipping - AK, HI, Military, Also PR & GU
• All retail AK, HI, Military, PR & GU orders are shipped via USPS.
• We currently utilize USPS Priority, USPS Parcel Post, at our discretion, depending on the package contents. Even if you choose FedEx on order.
• Orders shipped via USPS to AK, HI, Military (Also PR & GU) addresses have delivery confirmation numbers - these are not tracking numbers, but they let us know a packages' delivery information and verify the shipment of your item.
• Although the Postal Service gives an estimated transit time, this can be grossly under the actual time it takes to get your order. Once a packages reaches the Military postal system, it has a whole new timeframe. If you feel it is taking a long time to receive, contact the Military Post first with your delivery confirmation number to see if they have any tracking on the package.

Orders shipped via USPS to AK, HI, Military, PR& GU addresses are 3rd party insured, and the rates reflect this.

Shipping - Express

We can ship an order via the Customer's own FedEx shipper number upon request. Please email us BEFORE placing your order to request express shipping and let us know what you wish to have Express shipped via the recipient's FedEx shipper number. Handling charges will apply to orders shipped via customer FedEx shipper number. See our Order Terms for Rush Service. Express delivery shipments must be signed for directly - by the person placing the order - no exceptions. Please only ask us to express ship an order if you agree to everything in this paragraph and already have your FedEx shipper number ready to communicate to us - a FedEx shipper number for free at FedEx.com).

If the Customer wishes an order to be given Rush Service as well as Express Shipping, please see the Rush Treatment paragraph. EXPRESS SHIPPING ALONE DOES NOT RUSH AN ORDER TO THE FRONT OF THE LINE!

Damage/Loss Handling - Insured Shipments Only

Occasionally, a package is damaged or lost in transit. We will assist with the claims process if an insured shipping method is chosen.

Please notify us via the contact form within 24 hours of delivery of a package to report damage, or loss. In the case of loss of a package shipped Insured, via USPS, a claim can be filed after 30 days have elapsed from date of shipping. In the case of damage on an insured package, regardless of delivery company, ALL packaging materials must be kept so that they can be inspected upon request by the delivery company. The Customer must cooperate fully with an insurance investigation to prevent their claim from being rendered null & void by the shipping company.

Alternate Shipping Address

We can ship to an alternate shipping addresses as long as the alternate address is a verified, or confirmed, address for shipping to based on the checkout method chosen. You can add alternate addresses & verify/confirm them through account settings at either Paypal or Google Checkout. Please refer to their websites for instruction.

Otherwise, shipping will be to the billing address, unless other arrangements are made prior to ordering.

Address Changes, Undeliverable Bad Address & Refused Shipments

Due to actual occurrences, we implement the following regarding FedEx change of delivery address:

• If a package is incorrectly labeled by us (i.e. it does not match the address # input by the Customer as the billing address, we will absorb the charge to have it corrected.
• In-transit delivery address changes by the Customer will incur a $10.00 address change fee plus the difference between shipping to the original destination & the end destination.
• Refused orders, insufficient addresses, or non-claimed packages are all returned to us. The Customer is responsible for shipping charges in both directions,the greater of shipping charged or actual shipping incurred by us, a 25% restocking fee before refund is issued via store credit. The customer will be issued store credit only & notified via email. Store credit vouchers are valid for 6 months.
• Arranging delivery is between the customer & the shipping company. We cannot reschedule deliveries for the Customer. FedEx can be reached at 1-800-463-3339.
• If we receive multiple delivery exception notices on a package we may send an email once to remind the Customer to contact FedEx to arrange delivery, but it is the Customer's responsibility to make arrangements to accept delivery.

If the Customer wishes to have a package returned to us for non-delivery re-shipped, an additional $5.00 handling fee, plus reshipping costs, will be paid before we ship again.

Packing Materials

We recycle packing materials whenever possible. This includes newspaper, styrofoam, bubble wrap, peanuts, paper shreds, etc that would have otherwise been discarded. We also recycle boxes when an appropriate box is available.

End Note

We apologize if any of the above sounds harsh, but each of our policies are the result of a situation we have experienced. We wish to avoid repeats of any of them. We are grateful, and do cherish your patronage. We are excited to work with you. If you need to contact us, please remember that we are human, too. During checkout we ask that you understand that by placing your order the above terms & conditions have been read, understood and agreed to. Thank you for shopping with us.

Privacy Notice

• Spam is bad! We value our Customer's privacy, because who really likes spam? The Customer's personal information is only used to communicate about the order, and to allow shipping companies to deliver said order.
• If a credit card is used to pay for an order, it is on a secure server provided by PayPal or Google. The receipt that is sent to us contains no information regarding your credit card number.
• The physical shipping address will only be used to send your products. The billing address will only be used to contact you about your order if there is a billing or shipping issue.
• The email will only be used to correspond with the Customer about the order, and IF the Customer chooses to subscribe to our newsletter to remain up to date on what's new & discount codes when this service is made available. Once every couple of years we may send an email to everyone in our database so that we can keep our database current. We would send a discount offer code within the email as a thank you for the inconvenience. Those emails which bounce are purged from the database which allows us to keep the store optimized.

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